The Iowa Covid-19 ELL Help Line is now live. We can connect callers with information, healthcare providers, resources, and more in the following languages:
Spanish Arabic Swahili Kinyarwanda Kirundi Kinyamulenge French Burmese Karen Karenni Nepali Somali Tigrinya Kunama Amharic Nuer Maban Vietnamese Mandarin and more
1-877-558-2609
Monday-Friday 8:30 - 5:00pm
Voicemail Option 24/7
Flyers are now available in:
Arabic French Kinyamulenge Kirundi Maban Nepali Nuer Spanish Vietnamese
Guidance for Large or Extended Families Living in the Same Household
Updated translations now available in Amharic, Arabic, Burmese, Chinese, Dari, Farsi, French, Haitian Creole, Hmong, Karen, Kinyarwanda, Korean, Marshallese, Nepali, Pashto, Portuguese, Russian, Spanish, Swahili, Tagalog, Thai, Tigrinya, Ukrainian, Vietnamese
National Resource Center for Refugees, Immigrants, and Migrants (NRC-RIM)
A set of ready-to-use campaigns that support contract tracing and case investigation efforts related to COVID-19.
New ready-to-use videos include a sampling of creative videos from around the web that promote COVID-19 vaccine confidence in multiple languages.
A toolkit to assist local governments in creating a testing program that prioritizes equity; it includes a checklist of actions for health departments to take, a guide to mobile testing, and other resources.
Vaccine listening sessions will help community organizations and local governments understand the reasons why a particular community may not be confident about vaccines; the Afghan Health Initiative (AHI) explains why.
Bringing vaccines to communities, rather than relying on community members to find their way to medical services, is more efficient and has much greater efficacy. Mobile vaccine units are one way to do that; faith-based partnerships can also help.
If you don't know where to start, COVID-19 Vaccines: Health Department and Vaccine Checklist offers best practices for reaching migrant and immigrant workers in particular.
Informational COVID-19 Handouts
These are guides that can help offer information about Covid-19. See the bottom of the page for video links to community partners that offer multilingual informational videos on Covid-19. A Google Sheet version can also be found here for printing.
“Cover Your Cough” Graphic
CDC COVID-19 Public Service Announcements (PSAs)
PSAs now available:
“Key Times to Wear a Mask”
“How to Wear a Mask”
“Key Times to Practice Social Distancing”
“I Think/Know I had COVID-19”
These PSAs are available in the following languages:
Arabic
Burmese
Chinese
Kinyarwanda
Korean
Russian
Vietnamese
“Wash Your Hands” Graphic
CORE Multilingual Informational Videos
Videos here explain Covid-19, how to protect yourself, symptoms, and what to do if you feel sick. Available in Arabic, Burmese, Dari, Kinyarwanda, Russian, Spanish, and Swahili.
Washington State Resource Guide
The State of Washington, Department of Social and Human Services, has developed a multilingual guide of resources that is searchable by language.
CDC CARE Welcome Booklet (Covid Info in 18 Languages)
If you are in need of help with substance abuse or domestic violence, please see contact information in this section.
Monsoon Asians and Pacific Islanders In Solidarity: 515-288-0881
NISAA African Family Services: 515-255-5430
L.U.N.A. 866-256-7668
Iowa Coalition Against Domestic Violence: 800-770-1650
Iowa Coalition Against Sexual Assault: 800-770-1650
Children and Families of Iowa Crisis Hotline: 515-243-6147
National Domestic Violence Hotline: 800-799-7233
National Sexual Assault Hotline: 800-656-4673
Community Resources During COVID-19
See below for resources dealing with childcare, economics, education, employment, financial assistance, food, health, legal, transportation & more.
Childcare
Link to DHS Childcare Assistance: , 855.244.5301
** Link en Español: 515.725.2600
Iowa Childcare Resource and Referral: 877.216.8481
Lutheran Services in Iowa: 515.271.7340
Education
Multilingual ‘How to Use Zoom’ videos, courtesy of Lutheran Services of Iowa can be found here.
Iowa Dep. of Education Multilingual Resources
DMPS Online Learning Resources (ELL Included)
DMACC Covid-19 Information/Resources
Other Education Material:
Unite For Literacy (Multilingual Books)
African Storybook (Books in African Languages)
Inter-Agency Standing Committee
Financial Assistance
Department for the Aging: 800.532.3213
FIP/General Assistance: 515.286.2088
FIP/GA for Refugees: 515.875.5600
IMPACT: 515.518.4770 (Drake), 515.274.9496 (South)
Salvation Army: 282-3599
Polk County - General Assistance
Iowa Department of Human Services, FIP Assistance for Refugees
Food
DMARC, See website for daily changes, 515.277.6969
Des Moines Public Schools Food Distribution
Food Bank of Iowa:515.564.0330
WIC: 800.532.1579
Caring Hands Eastview Community Center
Polk County River Place Food Pantry
West Des Moines Human Services
Little Pantries - Drake Neighborhood
Lutheran Church of Hope Ankeny
Health
The numbers and links below are for Coronavirus-specific and how to make virtual appointments:
Broadlawns: 515.282.2200
The Iowa Clinic: 515.875.9268
Medicaid Covid-19 Response Info.
MercyOne: 515.247.3121
Polk County Health Department, 515.286.3798
Primary Health Care: 515.643.4310 (Mercy), 515.248.1500 (University), 515.225.7201 (West) 515.248.1600 (East)
** Primary Health Care - B. Engebretsen Medical Clinic
**Primary Health Respiratory Clinic
Unity Point: 515.323.5680
Health Cont.
University of Iowa Mobile Health Clinic: Call or text 319.535.2684. No documentation needed.
U of Iowa Clinic Info in Arabic
U of Iowa Clinic Info in English
U of Iowa Clinic Info in French
U of Iowa Clinic Info in Spanish
Housing
Primary Health Centralized Intake: 515.248.1850
Eviction Education Flyer:
Legal
American Friends Service Committee
Iowa Legal Aid Hotline: 1.800.532.1275
Iowa Concern Hotline (Iowa State Extension): 1.800.447.1985
Languages
** Iowa International Center Interpretation and Translation services
Mental Health/Safety
USCRI Mental Health Videos (English, Swahili, Arabic)
Monsoon: 515.288.0881
NISAA: 515.255.5430
National Suicide Prevention Hotline: 1.800.273.8255
Reporting Biased Incidents Against Asian Americans
Crime Victim Compensation Program
Iowa Coalition Against Domestic Violence: 1.800.770.1650
Children and Families of Iowa Crisis Hotline: 515.243.6147
National Domestic Violence Hotline: 1.800.799.7233
Transportation
DART Updated Information: 515.283.8100
**DART is offering free rides during the pandemic, please get on/off the bus in the back and practice 6 feet social distancing while riding.
Utilities
Mediacom: Offering discounted internet for students who qualify for free/reduced lunch.
Covid-19 Resources For Communities
EMBARC Community Videos
EMBARC has created videos with information on Covid-19 in multiple languages and how to stay safe. The videos are available on Facebook here
USCRI-Des Moines Community Videos
USCRI-Des Moines has created videos with information on Covid-19 in multiple languages and how to stay safe. The videos are available on Facebook here.