Resource Guide

Refugee Resource Directory

Resettlement Agencies

 

Catholic Charities Refugee Resettlement

601 Grand Avenue, Des Moines

237-5095

 

US Committee for Refugees and Immigrants

1200 University Avenue, Suite 205, Des Moines

528-7525

 

**Information about New Iowans can be found in a presentation put together by USCRI and Catholic Charities.  This link can be found under the “Who Are Refugees” page in the second paragraph.

 

Refugee Service Centers

 

Iowa Bureau of Refugee Services

1914 Carpenter Avenue, Des Moines

875-5600

 

Lutheran Services in Iowa, Refugee Connection Center

3200 University Avenue, Des Moines

271-7335

 

U.S. Immigration Office

US Citizenship and Immigration Services (USCIS)

Neal Smith Federal Building

210 Walnut Street, Des Moines

564-4700

 

Ethnic Community Based Organizations (ECBOs) in Central Iowa

 

Africans in Iowa for Empowerment

www.africansiniowa.org

339-6697

 

Angkor Wat Friendship Association

https://www.iowaasianalliance.com/cambodian/

247-0189

 

Bhutanese Community in Iowa

https://www.bhutaniowa.org/

418-9718

 

Bor Women Association

http://iowalink.com/borwomen.org/

 

 

Congo Progress

https://www.congoprogress.org/

865-4491

 

Ethnic Minorities of Burma Advocacy and Resource Center (EMBARC)

http://www.embarciowa.org/

286-3928

 

Equatoria South Sudanese Community Association, Iowa

https://www.facebook.com/Equatoria-South-Sudanese-Community-Association-Iowa-279605475406644/

953-8104

 

Genesis Youth Foundation

www.genesisyouthfoundation.org

710-6838

 

Hindu Cultural and Education Center

http://www.hcec-iowa.org/contact-us/

505-5538

 

Hmong Community in Iowa

https://www.iowaasianalliance.com/hmong/

261-0403

 

Indo-American Association of Iowa

http://iaaiowa.org/

556-5024

 

Iowa Congolese Organization and Center for Healing

https://www.icoachiowa.org/home-english

505-9109

 

Iowa Nepalese Association

https://www.iowanepaleseassociation.org/

832-468-6227

 

Liberian Association of Iowa

https://www.facebook.com/lAIowaLib/

661-0409

 

Monsoon Asian and Pacific Islanders in Solidarity (Monsoon United Asian Women of Iowa)

https://monsooniowa.org/

288-0881

 

Nigerian Association of Iowa

https://www.facebook.com/pages/category/Community/Nigerian-Association-of-Iowa-NAI-1077739765611262/

 

NISAA African Family Services

http://nisaa-afs.org/

255-5430

 

Society of Tai Dam American Friendship

491-6340

 

Somali Community of Iowa

619-9368

 

Tai Studies Center

http://taistudiescenter.org/

274-6125

 

Vietnamese American Community in Iowa

http://www.vietnameseiniowa.org/

 

Vietnamese American Cultural Association

371-9759

 

 

Employment Assistance

 

Employment Assistance Agencies:

 

Central Iowa Works

1111 9th Street, Suite 260, Des Moines

243-2130

www.centraliowaworks.org

 

Evelyn Kay Davis Center for Working Families

801 University Avenue, Unit 3, Des Moines

697-7700

info@evelynkdaviscenter.org

 

Goodwill Career Connection Centers

5921 SE 14th Street, Suite 2300, Des Moines

953-6456

5355 NW 86th Street, Johnston

265-5323

 

Iowa Workforce Development Iowa Works Center

200 Army Post Road, Des Moines

281-9619

 

Staffing Agencies:

 

DES Employment Group

1300 Cummins Road, Des Moines

1-866-740-5627

 

Kelly Services

3725 86th Street, Suite 3725, Urbandale

282-0264

 

People Ready

5525 Merle Hay Road, Suite 140, Des Moines

246-0780

 

QPS Employment Group

3629 Beaver Avenue, Des Moines

266-6700

 

Financial Assistance

General Assistance: Polk County Residents should apply here before reaching out to other agencies:

2309 Euclid Avenue, Des Moines

286-2088

 

Cross Ministries (Located inside IMPACT Community Action Partnership, call Thursday am to make appointment)

3226 University Avenue, Des Moines

279-9998

 

FIP (Family Investment Program), Iowa Department of Human Servcies

Online application at www.oasis.iowa.gov or download from www.dhs.iowa.gov/how-to-apply and return to Polk County River Place, 2309 Euclid Avenue, Des Moines

725-2600

 

Impact Community Action Partnership

500 Army Post Road, Des Moines

274-9496

3226 University Avenue, Des Moines

518-4779

2701 SE Convenience Boulevard, Suite 2, Ankeny

965-0433

 

Salvation Army Temple (Must call to make appointment)

1330 6th Avenue, Des Moines

282-3422

 

St. Vincent de Paul (Must call Wednesday mornings to make appointment)

1426 6th Avenue, Des Moines

282-8327

 

West Des Moines Human Services (WDM Residents Only)

139 6th Street, West Des Moines

222-3660

 

Food Assistance Programs

 

Food Assistance Iowa Department of Human Services

Complete online app at www.oasis.iowa.gov or download at www.dhs.iowa.gov/how-to-apply and return to Polk County River Place, 2309 /Euclid Avenue, Des Moines

725-2600

 

Share IOWA

1-800-344-1107

www.shareiowa.com

 

WIC (Women, Infants, and Children, for women who are pregnant or with children up to 5 years old)

2300 Euclid Avenue, Suite D, Des Moines

1-800-532-1579

 

 

Food Pantries

 

Amazing Grace Ministries and Outreach

1903 53rd Street, Des Moines (North-West, near Franklin Library)

277-9062

 

Bethel AME Church

1528 E. University Avenue, Des Moines (East)

266-1871

 

Bidwell Riverside Distribution Center (DMARC)

1203 Hartford Avenue, Des Moines (Southeast)

244-6251 Ext.213

 

Caring Hands Food Pantry and Clothes

201 9th Street NE, Altoona

267-4533

 

Catholic Charities Outreach Center

1815 Hubbell Avenue, Des Moines (East)

262-7290

 

Central Iowa Shelter Services (DMARC)

1420 Mulberry Street, Des Moines (Downtown)

284-5719

 

Christ Apostolic Temple

1230 E 17th Street, Des Moines (East)

265-2417

 

Clive Community Services

2910 NW 82nd Street, Suite A, Clive

257-8550

 

Commerce Community Church

4007 High Street, West Des Moines

225-6651

 

Creative Visions

1343 13th Street, Des Moines (North-West)

244-4003

 

Cross Ministries (DMARC) – Located inside IMPACT Community Action Partnership

3226 University Avenue, Des Moines (West)

279-9998

 

DSM First Food Pantry

2725 Merle Hay Road, Des Moines (North-West)

279-9766

 

Eastside Church of the Nazarene

1451 E 25th Street, Des Moines (East)

265-6000

 

Eddie Davis Community Center

1312 Maple Street, West Des Moines

277-1103

 

Elpis Christian Fellowship

440 College Avenue, Des Moines (West-Central)

401-9475

 

First Church of the Open Bible

2200 Beaver Avenue, Des Moines (North-West)

274-9296

 

Impact Community Action Partnership (DMARC)

2701 SE Convenience Blvd, Suite 2, Ankeny

965-0433

 

Lee Town Assembly Church

2720 State Street, Des Moines (East)

265-3784

 

Partnership Place (DMARC)

5870 Merle Hay Road, Suite D, Johnston

868-1357

 

Polk County River Place Food Pantry (DMARC)

2309 Euclid Avenue, Des Moines (North-West)

286-3695

 

Salvation Army Citadel (DMARC)

1216 E 25th Court, Des Moines (East)

266-3156

 

Salvation Army Temple (DMARC)

1330 6th Avenue, Des Moines (North-Central)

282-3422

 

St. Theresa Food Pantry

1230 Merle hay Road, Des Moines (North-West)

 

St. Vincent de Paul

1426 6th Avenue, Des Moines (Central)

282-8327

 

Urbandale Food Pantry (DMARC)

7611 Douglas Avenue, Suites 34/35, Urbandale

251-6688

 

Waukee Area Christian Services

Westview Church, 1155 SE Boone Drive, Waukee

987-5523

 

West Des Moines Human Services (DMARC)

139 6th Street, West Des Moines

222-3660

 

Health Service Providers (In an emergency call 911)

 

Broadlawns Medical Center

1801 Hickman Road, Des Moines

282-2200

www.broadlawns.org

 

The Iowa Clinic

Various Locations

875-9000

www.iowaclinic.com

 

La Clinica de la Esperanza (Hours vary, ask about financial assistance application)

3200 Grand Avenue, 6th Floor, Des Moines

244-6162

 

Mercy

Various locations

247-3121

www.mercydesmoines.org

 

Planned Parenthood of the Heartland (Hours vary, free birth control available)

Various locations, call for appointment

877-811-7526

 

Polk County Health Department (Many free/low cost services)

1907 Carpenter Avenue, Des Moines

286-3798

 

Primary Health Care (Hours vary, call for appointment)

Various locations

248-1500

 

UnityPoint Health

Various locations

241-6212

www.unitypoint.org

 

Health – Free Medical Clinics (Walk In Only)

 

Christ the King Clinic (Enter South Door)

5711 SW 9th Street, Des Moines

285-2888

Mondays 7-9pm, Adults

Wednesdays 7-9pm, Children 18 and under

 

Clive Community Services

2910 NW 82nd Street, Suite A, Clive

257-8550

1st and 3rd Monday/Month, 5:30 – 7:30pm

 

Corinthian Family Health Free Clinic

814 School Street, Des Moines

243-4073

Saturdays 9-Noon

 

Creative Visions

1343 13th Street, Des Moines

244-4003

Thursdays 10-3

 

Grace United Methodist Church

3700 Cottage Grove Avenue, Des Moines

255-2131

Tuesdays 5:30 – 7:30pm, Free meal provided

 

Islamic Center of Des Moines

6201 Franklin Avenue, Des Moines

255-0212

1st and 3rd Saturday/Month, 9-11am

 

Margaret Cramer Clinic-DSM First Church

2725 Merle Hay Road, Des Moines

279-9766

Thursdays 5:30 – 7:00pm

 

Mae E. Davis Clinic – Eddie Davis Community Center

1312 Maple Street, West Des Moines

277-1103

Tuesdays 7-9pm

 

Dr. Nick Palmer/Jim Ellefson Clinic

1607 E. 33rd Street, Des Moines

266-7622

Tuesdays 1:30 – 4:00pm

Thursdays 5:30 – 8:00pm

 

St. Luke’s Clinic – Polk City United Methodist Church

1421 W. Broadway Street, Polk City

984-6274

1st and 3rd Wednesday/Month 6-8pm

 

Waukee Area Christian Services

Westview Church (Lower Level)

1155 SE Boone Drive, Waukee

987-5523

Mondays 5:30 – 7:00pm

 

Health – Counseling and Mental Health Services

 

Call EveryStep at 558-9946 or 211 to help find a provider.

 

If you have a mental health emergency, please call 911.

 

Suicide prevention: 800-273-TALK (8255)

 

Health – Dental Providers (All listed below accept Medicaid)

 

A-1 Iowa Dental, PLLC.

6901 Hickman Road, Suite 2, Urbandale

270-5385

210 S. Ankeny Boulevard, Ankeny

964-5602

 

Broadlawns Dental Clinic

1761 Hickman Road, Des Moines

282-2421

 

Dental Connections

1111 9th Street, Suite 190, Des Moines

244-9136

 

Des Moines Children’s Dentistry (Only accepts new Medicaid patients under 12)

5950 Village View Dr, Suite 200, West Des Moines

225-1677

 

East Des Moines Family Dentistry

2707 Easton Boulevard, Des Moines

265-0339

 

Hilltop Dental

2580 Hubbell Avenue, Des Moines

265-0311

 

Hintz Family Dentistry

319 N. Ankeny Boulevard, Ankeny

965-1653

615 East 14th Street, Des Moines

262-2655

 

Iowa Dental Clinic, PC

5601 Hickman Road, Suite 5

277-1199

 

Park Avenue Family Dental (Only accepts new Medicaid patients under 18)

1004 E. Park Avenue, Des Moines

244-7428

 

Primary Health Care

2353 SE 14th Street, Des Moines

248-1470

1200 University Avenue, Suite 100

248-1888

 

Southside Dental Clinic

5921 SE 14th Street, Suite 1500, Des Moines

285-4759

 

Westgate Dental

1000 73rd Street, Suite 1, Windsor Heights

223-5001

 

Westown Pediatric Dentistry

4090 Westown Parkway, Suite B1, West Des Moines

267-0737

 

Health Insurance Assistance (Hawk-I and Medicaid)

 

To apply visit www.dhs.iowa.gov/how-to-apply

Everystep also offers additional assistance, call 288-1516 for their navigator program

 

Iowa Medicaid Enterprise Member Services

256-4606

www.dhs.iowa.gov/ime/members

 

Hawk-i

800-257-8563

www.dhs.iowa.gov/hawk-i

 

 

Managed Care Organizations (MCO’s)

Amerigroup Iowa, Inc.

800-600-4441

 

UnitedHealthcare Plan of the River Valley, Inc.

800-464-9484

 

Health – Counseling and Mental Health Services

 

Call EveryStep at 558-9946 or 211 to help find a provider.

 

If you have a mental health emergency, please call 911.

 

Suicide prevention: 800-273-TALK (8255)

 

Housing/Housing Emergencies

 

24/7 Housing Interpretation Hotline

  1. Call 282-8269
  2. Dial Extension 5
  3. Say your language
  4. Say the company code “7092”

 

Primary Health Care Outreach (Housing Emergency Assistance)

*Call this agency first if looking for emergency shelter

248-1850

 

 

Interpretation Services

 

24/7 Housing Interpretation Hotline

  1. Call 282-8269
  2. Dial Extension 5
  3. Say your language
  4. Say the company code “7092”

 

Broadlawns Medical Center Interpreting and Translation Services (Phone/In-Person)

1801 Hickman Road, Des Moines

282-3366

TTY: 282-4290

 

EMBARC (Phone/In-Person)

2309 Euclid Avenue, Des Moines

286-3783

 

EveryStep (Formally VNS/Community Voices)  (Phone/In-Person)

1111 9th Street, Suite 320, Des Moines

558-9597

 

International Translation Services, Inc.  (In-Person only)

897-7628

 

Iowa International Center (Phone/In-Person)

3839 Merle Hay Rd., Suite 259, Des Moines

282-8269

 

LANGUAGE tech, Inc. (In-Person)

PO Box 41190, Des Moines

277-6058

 

Mercy Interpretation Services (Phone/In-Person)

1111 6th Avenue, Des Moines

247-8255

 

Voices Interpreting, LLC  (Phone/In-Person)

7528-B Hickman Road, Windsor Heights

612-6011

 

Legal Assistance

 

American Friends Service Committee

4211 Grand Avenue, Des Moines

274-2003

 

Drake Legal Clinic

2400 University Avenue, Des Moines

271-2502

 

Iowa Legal Aid

1111 9th Street, Suite 230, Des Moines

800-532-1275

 

Justice for Our Neighbors

2024 Forest Avenue, Suite 101, Des Moines

255-9809

 

US Committee for Refugee and Immigrants

1200 University Avenue, Suite 205

528-7252

 

Mental Health Services

 

Call EveryStep at 558-9946 or 211 to help find a provider.

 

If you have a mental health emergency, please call 911.

 

Suicide prevention: 800-273-TALK (8255)

 

 

Emergency Numbers (24 Hours Assistance, for an emergency call 911)

 

In an emergency, call 911

 

2-1-1

United Way of Central Iowa 2-1-1

Call 211, or visit 211Iowa.org, or text your zip code to 898211

 

24/7 Housing Interpretation Hotline

  1. Call 282-8269
  2. Dial Extension 5
  3. Say your language
  4. Say the company code “7092”

 

Broadlawns Crisis Team

282-5752

 

Child and Adult Abuse Hotline

1-800-362-2178

 

Children and Families of Iowa Domestic Violence Services

1-800-942-0333

 

Crime Victim Compensation

281-5044

 

Iowa Poison Control Center

1-800-222-1222

 

Iowa Sexual Abuse Line

1-800-284-7821

 

Iowa Teen Line

1-800-443-8336

 

Iowa Victim Call Center

1-800-770-1650, or text “iowahelp” to 20121

 

L.U.N.A (For Latinx/Spanish-speaking individuals who need assistance from abuse)

1-866-256-7668

 

Monsoon United Asian Women of Iowa (For Asian/Pacific Islanders individuals who need assistance from abuse)

1-866-881-4641

 

National Human Trafficking Hotline

1-888-373-7888, or text “INFO” or “HELP” to 233733

 

NISAA African Family Services (for African immigrant or refugee individuals who need assistance from abuse)

1-866-881-4641

 

Polk County Crisis and Advocacy Services

286-3535