Resource Guide

Refugee Resource Directory

Resettlement Agencies

 

Catholic Charities Refugee Resettlement

601 Grand Avenue, Des Moines

237-5095

 

US Committee for Refugees and Immigrants

1200 University Avenue, Suite 205, Des Moines

528-7525

 

Refugee Service Centers

 

Iowa Bureau of Refugee Services

1914 Carpenter Avenue, Des Moines

875-5600

 

Lutheran Services in Iowa, Refugee Connection Center

3200 University Avenue, Des Moines

271-7335

 

U.S. Immigration Office

US Citizenship and Immigration Services (USCIS)

Neal Smith Federal Building

210 Walnut Street, Des Moines

564-4700

 

Ethnic Community Based Organizations (ECBOs) in Central Iowa

 

Africans in Iowa for Empowerment

www.africansiniowa.org

339-6697

 

Angkor Wat Friendship Association

https://www.iowaasianalliance.com/cambodian/

247-0189

 

Bhutanese Community in Iowa

https://www.bhutaniowa.org/

418-9718

 

Bor Women Association

http://iowalink.com/borwomen.org/

 

 

Congo Progress

https://www.congoprogress.org/

865-4491

 

Ethnic Minorities of Burma Advocacy and Resource Center (EMBARC)

http://www.embarciowa.org/

286-3928

 

Equatoria South Sudanese Community Association, Iowa

https://www.facebook.com/Equatoria-South-Sudanese-Community-Association-Iowa-279605475406644/

953-8104

 

Hindu Cultural and Education Center

http://www.hcec-iowa.org/contact-us/

505-5538

 

Hmong Community in Iowa

https://www.iowaasianalliance.com/hmong/

261-0403

 

Indo-American Association of Iowa

http://iaaiowa.org/

556-5024

 

Iowa Congolese Organization and Center for Healing

https://www.icoachiowa.org/home-english

505-9109

 

Iowa Nepalese Association

https://www.iowanepaleseassociation.org/

832-468-6227

 

Liberian Association of Iowa

https://www.facebook.com/lAIowaLib/

661-0409

 

Monsoon Asian and Pacific Islanders in Solidarity (Monsoon United Asian Women of Iowa)

https://monsooniowa.org/

288-0881

 

Nigerian Association of Iowa

https://www.facebook.com/pages/category/Community/Nigerian-Association-of-Iowa-NAI-1077739765611262/

 

NISAA African Family Services

http://nisaa-afs.org/

255-5430

 

Society of Tai Dam American Friendship

491-6340

 

Somali Community of Iowa

619-9368

 

Tai Studies Center

http://taistudiescenter.org/

274-6125

 

Vietnamese American Community in Iowa

http://www.vietnameseiniowa.org/

 

Vietnamese American Cultural Association

371-9759

 

 

Employment Assistance

 

Employment Assistance Agencies:

 

Central Iowa Works

1111 9th Street, Suite 260, Des Moines

243-2130

www.centraliowaworks.org

 

Evelyn Kay Davis Center for Working Families

801 University Avenue, Unit 3, Des Moines

697-7700

info@evelynkdaviscenter.org

 

Goodwill Career Connection Centers

5921 SE 14th Street, Suite 2300, Des Moines

953-6456

5355 NW 86th Street, Johnston

265-5323

 

Iowa Workforce Development Iowa Works Center

200 Army Post Road, Des Moines

281-9619

 

Staffing Agencies:

 

DES Employment Group

1300 Cummins Road, Des Moines

1-866-740-5627

 

Kelly Services

3725 86th Street, Suite 3725, Urbandale

282-0264

 

People Ready

5525 Merle Hay Road, Suite 140, Des Moines

246-0780

 

QPS Employment Group

3629 Beaver Avenue, Des Moines

266-6700

 

Financial Assistance

General Assistance: Polk County Residents should apply here before reaching out to other agencies:

2309 Euclid Avenue, Des Moines

286-2088

 

Cross Ministries (Located inside IMPACT Community Action Partnership, call Thursday am to make appointment)

3226 University Avenue, Des Moines

279-9998

 

FIP (Family Investment Program), Iowa Department of Human Servcies

Online application at www.oasis.iowa.gov or download from www.dhs.iowa.gov/how-to-apply and return to Polk County River Place, 2309 Euclid Avenue, Des Moines

725-2600

 

Impact Community Action Partnership

500 Army Post Road, Des Moines

274-9496

3226 University Avenue, Des Moines

518-4779

2701 SE Convenience Boulevard, Suite 2, Ankeny

965-0433

 

Salvation Army Temple (Must call to make appointment)

1330 6th Avenue, Des Moines

282-3422

 

St. Vincent de Paul (Must call Wednesday mornings to make appointment)

1426 6th Avenue, Des Moines

282-8327

 

West Des Moines Human Services (WDM Residents Only)

139 6th Street, West Des Moines

222-3660

 

Food Assistance Programs

 

Food Assistance Iowa Department of Human Services

Complete online app at www.oasis.iowa.gov or download at www.dhs.iowa.gov/how-to-apply and return to Polk County River Place, 2309 /Euclid Avenue, Des Moines

725-2600

 

Share IOWA

1-800-344-1107

www.shareiowa.com

 

WIC (Women, Infants, and Children, for women who are pregnant or with children up to 5 years old)

2300 Euclid Avenue, Suite D, Des Moines

1-800-532-1579

 

 

Food Pantries

 

Amazing Grace Ministries and Outreach

1903 53rd Street, Des Moines (North-West, near Franklin Library)

277-9062

 

Bethel AME Church

1528 E. University Avenue, Des Moines (East)

266-1871

 

Bidwell Riverside Distribution Center (DMARC)

1203 Hartford Avenue, Des Moines (Southeast)

244-6251 Ext.213

 

Caring Hands Food Pantry and Clothes

201 9th Street NE, Altoona

267-4533

 

Catholic Charities Outreach Center

1815 Hubbell Avenue, Des Moines (East)

262-7290

 

Central Iowa Shelter Services (DMARC)

1420 Mulberry Street, Des Moines (Downtown)

284-5719

 

Christ Apostolic Temple

1230 E 17th Street, Des Moines (East)

265-2417

 

Clive Community Services

2910 NW 82nd Street, Suite A, Clive

257-8550

 

Commerce Community Church

4007 High Street, West Des Moines

225-6651

 

Creative Visions

1343 13th Street, Des Moines (North-West)

244-4003

 

Cross Ministries (DMARC) – Located inside IMPACT Community Action Partnership

3226 University Avenue, Des Moines (West)

279-9998

 

DSM First Food Pantry

2725 Merle Hay Road, Des Moines (North-West)

279-9766

 

Eastside Church of the Nazarene

1451 E 25th Street, Des Moines (East)

265-6000

 

Eddie Davis Community Center

1312 Maple Street, West Des Moines

277-1103

 

Elpis Christian Fellowship

440 College Avenue, Des Moines (West-Central)

401-9475

 

First Church of the Open Bible

2200 Beaver Avenue, Des Moines (North-West)

274-9296

 

Impact Community Action Partnership (DMARC)

2701 SE Convenience Blvd, Suite 2, Ankeny

965-0433

 

Lee Town Assembly Church

2720 State Street, Des Moines (East)

265-3784

 

Partnership Place (DMARC)

5870 Merle Hay Road, Suite D, Johnston

868-1357

 

Polk County River Place Food Pantry (DMARC)

2309 Euclid Avenue, Des Moines (North-West)

286-3695

 

Salvation Army Citadel (DMARC)

1216 E 25th Court, Des Moines (East)

266-3156

 

Salvation Army Temple (DMARC)

1330 6th Avenue, Des Moines (North-Central)

282-3422

 

St. Theresa Food Pantry

1230 Merle hay Road, Des Moines (North-West)

 

St. Vincent de Paul

1426 6th Avenue, Des Moines (Central)

282-8327

 

Urbandale Food Pantry (DMARC)

7611 Douglas Avenue, Suites 34/35, Urbandale

251-6688

 

Waukee Area Christian Services

Westview Church, 1155 SE Boone Drive, Waukee

987-5523

 

West Des Moines Human Services (DMARC)

139 6th Street, West Des Moines

222-3660

 

Health Service Providers (In an emergency call 911)

 

Broadlawns Medical Center

1801 Hickman Road, Des Moines

282-2200

www.broadlawns.org

 

The Iowa Clinic

Various Locations

875-9000

www.iowaclinic.com

 

La Clinica de la Esperanza (Hours vary, ask about financial assistance application)

3200 Grand Avenue, 6th Floor, Des Moines

244-6162

 

Mercy

Various locations

247-3121

www.mercydesmoines.org

 

Planned Parenthood of the Heartland (Hours vary, free birth control available)

Various locations, call for appointment

877-811-7526

 

Polk County Health Department (Many free/low cost services)

1907 Carpenter Avenue, Des Moines

286-3798

 

Primary Health Care (Hours vary, call for appointment)

Various locations

248-1500

 

UnityPoint Health

Various locations

241-6212

www.unitypoint.org

 

Health – Free Medical Clinics (Walk In Only)

 

Christ the King Clinic (Enter South Door)

5711 SW 9th Street, Des Moines

285-2888

Mondays 7-9pm, Adults

Wednesdays 7-9pm, Children 18 and under

 

Clive Community Services

2910 NW 82nd Street, Suite A, Clive

257-8550

1st and 3rd Monday/Month, 5:30 – 7:30pm

 

Corinthian Family Health Free Clinic

814 School Street, Des Moines

243-4073

Saturdays 9-Noon

 

Creative Visions

1343 13th Street, Des Moines

244-4003

Thursdays 10-3

 

Grace United Methodist Church

3700 Cottage Grove Avenue, Des Moines

255-2131

Tuesdays 5:30 – 7:30pm, Free meal provided

 

Islamic Center of Des Moines

6201 Franklin Avenue, Des Moines

255-0212

1st and 3rd Saturday/Month, 9-11am

 

Margaret Cramer Clinic-DSM First Church

2725 Merle Hay Road, Des Moines

279-9766

Thursdays 5:30 – 7:00pm

 

Mae E. Davis Clinic – Eddie Davis Community Center

1312 Maple Street, West Des Moines

277-1103

Tuesdays 7-9pm

 

Dr. Nick Palmer/Jim Ellefson Clinic

1607 E. 33rd Street, Des Moines

266-7622

Tuesdays 1:30 – 4:00pm

Thursdays 5:30 – 8:00pm

 

St. Luke’s Clinic – Polk City United Methodist Church

1421 W. Broadway Street, Polk City

984-6274

1st and 3rd Wednesday/Month 6-8pm

 

Waukee Area Christian Services

Westview Church (Lower Level)

1155 SE Boone Drive, Waukee

987-5523

Mondays 5:30 – 7:00pm

 

Health – Counseling and Mental Health Services

 

Call EveryStep at 558-9946 or 211 to help find a provider.

 

If you have a mental health emergency, please call 911.

 

Suicide prevention: 800-273-TALK (8255)

 

Health – Dental Providers (All listed below accept Medicaid)

 

A-1 Iowa Dental, PLLC.

6901 Hickman Road, Suite 2, Urbandale

270-5385

210 S. Ankeny Boulevard, Ankeny

964-5602

 

Broadlawns Dental Clinic

1761 Hickman Road, Des Moines

282-2421

 

Dental Connections

1111 9th Street, Suite 190, Des Moines

244-9136

 

Des Moines Children’s Dentistry (Only accepts new Medicaid patients under 12)

5950 Village View Dr, Suite 200, West Des Moines

225-1677

 

East Des Moines Family Dentistry

2707 Easton Boulevard, Des Moines

265-0339

 

Hilltop Dental

2580 Hubbell Avenue, Des Moines

265-0311

 

Hintz Family Dentistry

319 N. Ankeny Boulevard, Ankeny

965-1653

615 East 14th Street, Des Moines

262-2655

 

Iowa Dental Clinic, PC

5601 Hickman Road, Suite 5

277-1199

 

Park Avenue Family Dental (Only accepts new Medicaid patients under 18)

1004 E. Park Avenue, Des Moines

244-7428

 

Primary Health Care

2353 SE 14th Street, Des Moines

248-1470

1200 University Avenue, Suite 100

248-1888

 

Southside Dental Clinic

5921 SE 14th Street, Suite 1500, Des Moines

285-4759

 

Westgate Dental

1000 73rd Street, Suite 1, Windsor Heights

223-5001

 

Westown Pediatric Dentistry

4090 Westown Parkway, Suite B1, West Des Moines

267-0737

 

Health Insurance Assistance (Hawk-I and Medicaid)

 

To apply visit www.dhs.iowa.gov/how-to-apply

Everystep also offers additional assistance, call 288-1516 for their navigator program

 

Iowa Medicaid Enterprise Member Services

256-4606

www.dhs.iowa.gov/ime/members

 

Hawk-i

800-257-8563

www.dhs.iowa.gov/hawk-i

 

 

Managed Care Organizations (MCO’s)

Amerigroup Iowa, Inc.

800-600-4441

 

UnitedHealthcare Plan of the River Valley, Inc.

800-464-9484

 

Health – Counseling and Mental Health Services

 

Call EveryStep at 558-9946 or 211 to help find a provider.

 

If you have a mental health emergency, please call 911.

 

Suicide prevention: 800-273-TALK (8255)

 

Housing/Housing Emergencies

 

24/7 Housing Interpretation Hotline

  1. Call 282-8269
  2. Dial Extension 5
  3. Say your language
  4. Say the company code “7092”

 

Primary Health Care Outreach (Housing Emergency Assistance)

*Call this agency first if looking for emergency shelter

248-1850

 

 

Interpretation Services

 

24/7 Housing Interpretation Hotline

  1. Call 282-8269
  2. Dial Extension 5
  3. Say your language
  4. Say the company code “7092”

 

Broadlawns Medical Center Interpreting and Translation Services (Phone/In-Person)

1801 Hickman Road, Des Moines

282-3366

TTY: 282-4290

 

EMBARC (Phone/In-Person)

2309 Euclid Avenue, Des Moines

286-3783

 

EveryStep (Formally VNS/Community Voices)  (Phone/In-Person)

1111 9th Street, Suite 320, Des Moines

558-9597

 

International Translation Services, Inc.  (In-Person only)

897-7628

 

Iowa International Center (Phone/In-Person)

3839 Merle Hay Rd., Suite 259, Des Moines

282-8269

 

LANGUAGE tech, Inc. (In-Person)

PO Box 41190, Des Moines

277-6058

 

Mercy Interpretation Services (Phone/In-Person)

1111 6th Avenue, Des Moines

247-8255

 

Voices Interpreting, LLC  (Phone/In-Person)

7528-B Hickman Road, Windsor Heights

612-6011

 

Legal Assistance

 

American Friends Service Committee

4211 Grand Avenue, Des Moines

274-2003

 

Drake Legal Clinic

2400 University Avenue, Des Moines

271-2502

 

Iowa Legal Aid

1111 9th Street, Suite 230, Des Moines

800-532-1275

 

Justice for Our Neighbors

2024 Forest Avenue, Suite 101, Des Moines

255-9809

 

US Committee for Refugee and Immigrants

1200 University Avenue, Suite 205

528-7252

 

Mental Health Services

 

Call EveryStep at 558-9946 or 211 to help find a provider.

 

If you have a mental health emergency, please call 911.

 

Suicide prevention: 800-273-TALK (8255)

 

 

Emergency Numbers (24 Hours Assistance, for an emergency call 911)

 

In an emergency, call 911

 

2-1-1

United Way of Central Iowa 2-1-1

Call 211, or visit 211Iowa.org, or text your zip code to 898211

 

24/7 Housing Interpretation Hotline

  1. Call 282-8269
  2. Dial Extension 5
  3. Say your language
  4. Say the company code “7092”

 

Broadlawns Crisis Team

282-5752

 

Child and Adult Abuse Hotline

1-800-362-2178

 

Children and Families of Iowa Domestic Violence Services

1-800-942-0333

 

Crime Victim Compensation

281-5044

 

Iowa Poison Control Center

1-800-222-1222

 

Iowa Sexual Abuse Line

1-800-284-7821

 

Iowa Teen Line

1-800-443-8336

 

Iowa Victim Call Center

1-800-770-1650, or text “iowahelp” to 20121

 

L.U.N.A (For Latinx/Spanish-speaking individuals who need assistance from abuse)

1-866-256-7668

 

Monsoon United Asian Women of Iowa (For Asian/Pacific Islanders individuals who need assistance from abuse)

1-866-881-4641

 

National Human Trafficking Hotline

1-888-373-7888, or text “INFO” or “HELP” to 233733

 

NISAA African Family Services (for African immigrant or refugee individuals who need assistance from abuse)

1-866-881-4641

 

Polk County Crisis and Advocacy Services

286-3535